Learning Outcomes

Maintaining Kitchen Tools and Equipment

Kitchen Hygiene and Safety

Introduction to HACCP

Principles of HACCP

Lesson Summary

This module will teach you about the importance, responsibilities, and basic skills required to become a kitchen porter. Then you will learn the efficient use of kitchen tools and equipment as well as their maintenance. Dishwashing and kitchen maintenance, kitchen safety, inventory management, and the principles of HACCP are also covered.

Kitchen Porter - Roles and Responsibilities - Course Assessment

Learn how to work as a kitchen porter or kitchen assistant in a restaurant in this free online hospitality course.

Kitchen Porter - Roles and Responsibilities

A ‘kitchen porter’ is a fancy name for a kitchen assistant or prep cook. They play a key role in ensuring that the operations in the kitchen run smoothly. This hospitality course explores the roles and responsibilities of a kitchen porter and provides the key skills required to be successful. We discuss food safety and the Hazard Analysis Critical Control Point (HACCP) system. Sign up to acquire the training required to become a kitchen hand.

Introduction to Housekeeping

Housekeeping Staff - Structure and Duties

Housekeeping Standards and Guidelines

Types of Hotels and Rooms

With this module, you understand the roles and responsibilities of a housekeeping department. The lessons also help you understand the structure of this department, key employee characteristics, the job profile of an employee, standards and guidelines on which the department works and the types of hotel and hotel rooms.

Housekeeping Cleaning Duties

Housekeeping and Cleaning Equipment

Housekeeping – Standard Procedures

Housekeeping – Linen Maintenance

In this module, you will get familiar with the process and procedures of working in the housekeeping department of a hotel. You will learn about the standard operating procedure of housekeeping functions like cleaning and linen maintenance. You will also recognise the different types of tools needed for the purpose.

Housekeeping Tasks and Procedures - Course Assessment

Train as a professional housekeeper or cleaner in this free online course that focuses on the hospitality industry.

Housekeeping Tasks and Procedures

Guests at hotels, resorts and other hospitality locations expect a clean, safe and welcoming environment. This makes cleaning and housekeeping essential functions you can use to enjoy a rewarding career in the hospitality industry. This cleaning course offers you the opportunity to join a world of opportunity. We explain how to perform vital cleaning tasks and procedures and provide practical housekeeping skills used in the hospitality industry.

Types of Service in Restaurants

Crockery, Cutlery and their Usage in Restaurants

Common Glassware and Their Usage in Restaurants and Bars

Common Bar Equipment

Handling Restaurant Equipment

Delivering Silver Service in Restaurants

Setting Restaurant Tables

Meeting, Greeting and Seating Guests at Restaurant

Taking Orders and Up-Selling in Restaurants

Restaurant Sales Techniques, Customer Service and Payment Handling

In this module, you will learn about restaurant waiters' essential role in satisfying their customers. This includes the core capabilities and etiquettes a restaurant waiter must possess to set up the table effectively and serve the food, water, and beverages with precision and style.

Food and Beverage Service in Restaurants, Bars and Banquets - Course Assessment

Master the essential food and beverage service skills used in restaurants in this comprehensive free online course.

Food and Beverage Service in Restaurants, Bars and Banquets

Food and beverage service is the saleable characteristic of the hospitality industry in which individuals are provided with meals at a place of business in exchange for money. This course thoroughly explains the hospitality industry's essential functions and the various sales strategies needed to increase revenue and build friendly customer relationships. Additionally, this course teaches the basic etiquette adopted by restaurant waitrons.

Effective Body Language and Etiquette

Grooming and Personal Hygiene

Professional Telephone Handling

Quality Customer Service and Complaint Handling

Standard Phrases

You will understand effective body language, etiquette, and personal hygiene in this module. The module goes on to explain professional telephone handling and quality customer service. You will also learn about customer complaints and standard phrases used in hospitality.

Soft Skills for Hospitality Professionals - Course Assessment

This free online hospitality training course provides the soft skills required to create a great guest experience.

Soft Skills for Hospitality Professionals

Explore the soft skills required to succeed in the hospitality industry, ranging from etiquette and body language to communication and customer service. We examine general and specialist practices like telephone etiquette and personal hygiene. Acquire techniques for preventing emotional and physical exhaustion as you help your hotel or restaurant business set a higher standard and attract more patrons. Sign up to advance your career!

What Is It Like Being a Barista?

Essential Aspects of Barista Training

Types of Coffee and Brewing Methods

This module discusses the fundamental and essential aspects of becoming a professional barista. This includes learning about various barista training courses and certifications. Furthermore, the module discusses coffee withdrawal and coffee addiction symptoms. You will also learn to identify different types of coffee and coffee brewing methods.

Becoming a Professional Barista - The Basics  - Course Assessment

Train as a barista and learn about different types of coffee and their brewing methods in this free online course.

Becoming a Professional Barista - The Basics

Becoming a barista has become more popular lately as people take their coffee seriously. This course provides the training required to become a professional barista. We cover the essential aspects of the job and identify various coffee types, their brewing methods and the paths you can take to acquire professional certification. A skilled barista is responsible for providing both good coffee and excellent customer service to those who seek it.

Planning and Organisation

Recruitment and Other SOPs

This module will teach you about the fundamental principles and standards of housekeeping. You will learn about various housekeeping roles and their responsibilities. The steps involved in the planning and execution of a housekeeping job for each role will be outlined, as will the standard operating procedures for each task.

The Basics of Housekeeping - Course Assessment

Learn how to become a professional housekeeper and clean homes or hospitality facilities in this free online course.

The Basics of Housekeeping

Housekeeping is one of the most crucial aspects of running a hotel since it directly impacts client satisfaction. This short course teaches you all you need to know about housekeeping to become a professional cleaner. We explore its basic concepts, the many custodial roles involved and the housekeeping standards and processes that need to be adhered to. Sign up to train as a cleaner and learn how to manage a housekeeping department capably.

Fundamentals of Becoming a Professional Barista - Module Assessment

The Essential Barista Equipment

Different Types of Coffee Grinders

The Basic Parts of an Espresso Machine

Understanding the Barista Equipment - Module Assessment

In this module, you will learn about different machines involved in coffee-making and brewing. In addition, you will study espresso machines, their essential parts, and their functions. Finally, we will learn about grinders and their types. The module also discusses common difficulties using these machines and equipment.

What Roles a Barista Can Serve?

Coffee Dosing, Yield, and Dialing-In

Maintenance of Coffee Making Equipment

Essentials of Being a Barista - Module Assessment

This module explains various concepts concerning the barista profession. Through this module, you will learn about career opportunities as a barista. Moreover, it also explains the relationship between dialing-in, dosing, and generating yield. Finally, in the last topic, you will view the dedicated measures to maintain the coffee-making equipment.

How to Pull an Espresso Shot?

Espresso Extraction and Tamping

Popular Espresso Beverages

The Art of Espresso Preparation - Module Assessment

This module is dedicated to teaching you about perfectly preparing an espresso. You will study tips for tamping the coffee grounds and pulling an espresso shot. You will also learn about ways to froth and steam the milk and add it to your espresso. The recipes for preparing four coffee beverages using espresso are also discussed in this module.

Fair Trade Practices in Coffee Making

Baristas and Customer Service

Pursuing Coffee Making as a Profession

Duties of a Professional Barista - Module Assessment

This module explains a barista's duties, apart from preparing and serving coffee. In this regard, you will learn about practices revolving around customer service, maintaining a friendly atmosphere in the coffee place, and working at the cash register. You will also learn to apply for jobs as a professional barista.

Professional Barista - Coffee Presentation & Serving Skills - Course Assessment

This free online course provides the customer service training and resources you need to become a professional barista.

Professional Barista - Coffee Presentation & Serving Skills

Working as a barista has become popular as coffee takes on greater social and cultural relevance. This diploma course provides the training you need to become a barista. We describe the essential aspects of the job and cover details like the proper way to use espresso machines and other coffee-making equipment. We also cover espresso extraction and preparation, career opportunities for baristas, how to roast coffee, latte art and much more.

Becoming an Aircraft Cabin Crew Member

Understanding Different Types of Airlines

Benefits of Cabin Crew Career

In this module you will learn the following; duties and responsibilities of an aircraft cabin crew, the various types of airlines, the roles of regulatory bodies, important things to know about cabin crew life, and the advantages and disadvantages of a cabin crew career.

Recruitment and Interviewing Process

Training Procedures

Commercial Aircraft Layout

First Assessment

In this module, you will learn about the recruitment and training process for airlines as well as the cabin crew interview formats. Discover the components of the aircraft and of the cabin as well as the frequently used abbreviations and terminologies used in the airline industry.

Duties and Responsibilities of the Cabin Crew - Outcomes

Departments of the Cabin Crew

Duties of a Cabin Crew

Aircraft Galley and Evacuation System

Duties and Responsibilities of the Cabin Crew - Summary

In this topic, you will be introduced to the various departments in the airlines, you will gain knowledge about the 24-hour clock, currencies, and the main weather hazards in aviation. You will also learn the duties of a cabin crew, and how they should deal with passengers. Finally, you will learn about the aircraft galley and emergency evacuation.

Handling Emergencies

Fatigue and Resource Management

Crew Resource Management

Second Assessment

In this module, you will learn how to handle emergencies like a fire outbreak in a plane, and also approaches to manage fatigue in the crew. Discover the acceptable dress code for male and female crew members, learn about crew resource management and factors affecting individual performance.

Diploma in Airline Cabin Crew Service - Course Assessment

This free online course describes the duties of an airline crew member and explains how to become a flight attendant.

Diploma in Airline Cabin Crew Service

Professional and effective cabin crew members form the backbone of a successful airline. This course explores the roles of flight attendants and covers safety, emergency procedures and customer service. We also outline the perks of this exciting, fast-paced job to prepare you to work in the dynamic world of hospitality and travel. Sign up for this specialist hospitality course to learn how to provide first-class customer service in the sky.

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